Remote Call Center Specialist (3rd Shift & Weekends)

Homes-For-Independent-Living; Green Bay (WI); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Homes for Independent Living is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Team. This remote role serves Direct Support Professionals after hours, operating 5pm–8am on weekdays and 24/7 on weekends, supporting DSPs and management teams from a home office in Wisconsin.

Hours include third shift and alternating weekends. We seek confident candidates aligned with MyPath’s values who can navigate systems, ensure compliant resolutions, and deliver training and

Responsibilities

• First point of contact for Direct Support Professionals after typical business hours.
• Provide resolutions that are compliant with regulatory, contractual, and company requirements.
• Provide training and support to Direct Care Professionals to strengthen their confidence and the workforce.

Job description

Homes for Independent Living is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Team. This remote role serves Direct Support Professionals after hours, operating 5pm–8am on weekdays and 24/7 on weekends, supporting DSPs and management teams from a home office in Wisconsin.

Hours include third shift and alternating weekends. We seek confident candidates aligned with MyPath’s values who can navigate systems, ensure compliant resolutions, and deliver training and