Remote Call Center Specialist - 3rd Shift (Wisconsin)

MyPath; Wisconsin; Remote; USD 21,000 - 30,000; Full time

Job summary

Homes for Independent Living, a MyPath Company, is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Specialist Team. The Call Center at HIL provides the first contact for Direct Support Professionals (DSPs) after hours and will support them from 5pm to 8am on weekdays and 24 hours on weekends.

This remote position requires you to live in Wisconsin near a regional office and work third shift with every other weekend.

Responsibilities

• HIL Policies, Procedures, and Practices
• Efficient navigation of company systems and technology to provide the appropriate responses to DSP callers needing support or guidance
• Providing resolutions that maintain compliance with regulatory, contractual, and company requirements
• Providing training and support to Direct Care Professionals to enhance their confidence and strengthen our workforce

Job description

Homes for Independent Living, a MyPath Company, is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Specialist Team. The Call Center at HIL provides the first contact for Direct Support Professionals (DSPs) after hours and will support them from 5pm to 8am on weekdays and 24 hours on weekends.

This remote position requires you to live in Wisconsin near a regional office and work third shift with every other weekend.