Remote Call Center Specialist - 3rd Shift (Wisconsin)

MyPath; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

MyPath is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Specialist Team for Homes for Independent Living, a MyPath Company. The role provides after-hours support to Direct Support Professionals and will operate from 5pm to 8am on weekdays and around the clock on weekends, with a home office requirement for a candidate based in Wisconsin near a regional office.

The role emphasizes adherence to company policies, efficient system navigation, and compliance-driven

Qualifications

• Must live in Wisconsin near a regional office.
• Remote position requiring a home office.

Responsibilities

• Handle Direct Support Professional (DSP) inquiries after hours with professionalism and accuracy.
• Efficiently navigate company systems to provide accurate responses and guidance to DSP callers.
• Provide resolutions that comply with regulatory, contractual, and company requirements.
• Offer training and support to Direct Care Professionals to enhance confidence and strengthen the workforce.

Job description

MyPath is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Specialist Team for Homes for Independent Living, a MyPath Company. The role provides after-hours support to Direct Support Professionals and will operate from 5pm to 8am on weekdays and around the clock on weekends, with a home office requirement for a candidate based in Wisconsin near a regional office.

The role emphasizes adherence to company policies, efficient system navigation, and compliance-driven