Call Center Specialist

MyPath; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

MyPath is seeking a Full-Time 3rd shift Call Center Specialist to join the Call Center Specialist Team for Homes for Independent Living, a MyPath Company. The role provides after-hours support to Direct Support Professionals and will operate from 5pm to 8am on weekdays and around the clock on weekends, with a home office requirement for a candidate based in Wisconsin near a regional office.

The role emphasizes adherence to company policies, efficient system navigation, and compliance-driven

Qualifications

• Must live in Wisconsin near a regional office.
• Remote position requiring a home office.

Responsibilities

• Handle Direct Support Professional (DSP) inquiries after hours with professionalism and accuracy.
• Efficiently navigate company systems to provide accurate responses and guidance to DSP callers.
• Provide resolutions that comply with regulatory, contractual, and company requirements.
• Offer training and support to Direct Care Professionals to enhance confidence and strengthen the workforce.

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

Homes for Independent Living, a MyPath Company, is looking for a Full -Time 3rd shift Call Center Specialist to join the Call Center Specialist Team. The Call Center at Homes for Independent Living (HIL) is an innovative way to provide excellent support and customer service to our Direct Support Professional (DSP) teams and will provide the first point of contact for DSP’s after typical business hours.

The Call Center is available from 5pm to 8am during the week and 24 hours on the
weekends.

The Call Center Specialists will demonstrate proficiency in the following:

• HIL Policies, Procedures, and Practices
• Efficient navigation of company systems and technology to provide the appropriate responses to DSP callers needing support or guidance.
• Providing resolutions that maintain compliance with regulatory, contractual, and company requirements.
• Providing training and support to Direct Care Professionals to enhance their confidence and strengthen our workforce.

This is a remote position (Must live in Wisconsin near a regional office) requiring a home office. Hours are third shift and every other weekend. We are looking for confident candidates to join the team in this innovative way to make a difference in the lives of the people we support as well as our DSP and Management teams – is that person you?

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion
• Accountability
• Teamwork
• Openness
• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.