Remote Call Center Specialist – 3rd Shift (WI)

MyPath; Seattle (WA); Remote; USD 22,000 - 33,000; Full time

Job summary

MyPath is seeking a Full-Time Call Center Specialist for the third shift to support Direct Support Professionals after hours. The role is remote, requiring residency in Wisconsin near a regional office, and aims to provide compliant, empathetic customer service to DSP teams and management.

Candidates should be proficient in navigating company systems, delivering accurate guidance, and maintaining regulatory standards while training and supporting direct care staff.

Qualifications

• Experience in call center support for healthcare or social services is a plus.
• Ability to work third shift and weekends.
• Strong communication and problem solving.

Responsibilities

• Handle after-hours DSP inquiries with empathy and accuracy.
• Navigate company systems to provide guidance.
• Document interactions and ensure regulatory compliance.

Skills

Call center operations

DSP support

Regulatory compliance

Training support

Job description

MyPath is seeking a Full-Time Call Center Specialist for the third shift to support Direct Support Professionals after hours. The role is remote, requiring residency in Wisconsin near a regional office, and aims to provide compliant, empathetic customer service to DSP teams and management.

Candidates should be proficient in navigating company systems, delivering accurate guidance, and maintaining regulatory standards while training and supporting direct care staff.