Remote Call Center Specialist 3rd Shift (WI)

Hil Wi; Green Bay (WI); Remote; USD 21,000 - 26,000; Full time

Job summary

Homes for Independent Living, a MyPath Company, is seeking a Full-Time 3rd shift Call Center Specialist to support Direct Support Professionals after hours. The role will handle calls from 5pm to 8am on weekdays and 24 hours on weekends, from a remote home office within Wisconsin.

The specialist will navigate our systems, ensure compliant resolutions, and provide training to DSPs to strengthen the workforce. This is a worker-owner culture with an emphasis on inclusion.

Qualifications

• Remote position requires Wisconsin residency near regional office.
• Must live in Wisconsin near a regional office.

Responsibilities

• Provide first contact for DSPs after typical business hours.
• Navigate company systems to deliver appropriate responses to DSP callers.
• Provide resolutions that comply with regulatory, contractual, and company requirements.
• Offer training and support to Direct Care Professionals.

Skills

Policy knowledge

Systems navigation

Regulatory compliance

Staff training

Job description

Homes for Independent Living, a MyPath Company, is seeking a Full-Time 3rd shift Call Center Specialist to support Direct Support Professionals after hours. The role will handle calls from 5pm to 8am on weekdays and 24 hours on weekends, from a remote home office within Wisconsin.

The specialist will navigate our systems, ensure compliant resolutions, and provide training to DSPs to strengthen the workforce. This is a worker-owner culture with an emphasis on inclusion.