Remote Call Center Sales Specialist | Earn Incentives

MCI; Nashville (TN); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is seeking customer service representatives for remote work-from-home positions. This role involves interacting with numerous customers weekly to resolve issues, promote products, and deliver exceptional service.

Applicants should possess a high school diploma, excellent communication abilities, and customer service orientation. MCI offers comprehensive benefits, including health insurance, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize and apply sales skills to upgrade products.
• Ensure first-call resolution through problem solving.

Skills

Organizational skills

Communication skills

Conflict resolution

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking customer service representatives for remote work-from-home positions. This role involves interacting with numerous customers weekly to resolve issues, promote products, and deliver exceptional service.

Applicants should possess a high school diploma, excellent communication abilities, and customer service orientation. MCI offers comprehensive benefits, including health insurance, paid time off, and opportunities for career growth.