Remote Call Center Sales Specialist | Earn Incentives

MCI; New Mexico; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Retirement Savings

Paid Training

Job summary

MCI is seeking a Remote Customer Service Representative to support customer service, technical support, and sales interactions. You will engage with hundreds of customers weekly, assisting with issues and promoting products and services to ensure an excellent customer experience.

The ideal candidate will have a high school diploma and strong organizational and communication skills. This position offers the opportunity for career growth and a supportive, team-oriented work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Customer-service oriented (empathetic, responsive, patient, conscientious).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Ensure first-call resolution through problem solving.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Remote Customer Service Representative to support customer service, technical support, and sales interactions. You will engage with hundreds of customers weekly, assisting with issues and promoting products and services to ensure an excellent customer experience.

The ideal candidate will have a high school diploma and strong organizational and communication skills. This position offers the opportunity for career growth and a supportive, team-oriented work environment.