Remote Call Center Sales Specialist

MCI; Nebraska; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Performance incentives

Comprehensive benefits

Job summary

MCI is a fast-growing tech-enabled services company offering CX, BPO, and XaaS across multiple industries. This remote, home-based role supports customer service, technical support, and sales interactions nationwide, engaging with hundreds of customers weekly to resolve issues and promote products.

The role emphasizes customer-centric communication, reliability, teamwork, and adaptability in a fast-paced environment with remote and on-site capabilities across locations.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately elevate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Organizational skills

Typing speed

Microsoft Office

Windows OS

Customer service oriented

Multi-tasking

Team oriented

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is a fast-growing tech-enabled services company offering CX, BPO, and XaaS across multiple industries. This remote, home-based role supports customer service, technical support, and sales interactions nationwide, engaging with hundreds of customers weekly to resolve issues and promote products.

The role emphasizes customer-centric communication, reliability, teamwork, and adaptability in a fast-paced environment with remote and on-site capabilities across locations.