Remote Call Center Rep I – Part-Time

Upham's Corner Health; United States; Remote; USD 24,796 - 34,440; Part time

Job summary

Upham's Corner Health is seeking a Part-Time Call Center Representative to provide exceptional customer service. This role involves handling patient calls, scheduling appointments, and ensuring accurate data entry in systems such as EPIC.

The ideal candidate will have a High School Diploma and experience in a fast-paced environment. Bilingual skills in English and Spanish or Cape Verdean Creole are strongly preferred. This position supports a critical operational function within the health center.

Qualifications

• Ability to effectively manage high volume patient flow.
• Proficiency in computer systems and software.
• Excellent oral and written communication skills.

Responsibilities

• Answer incoming calls for appointment scheduling.
• Triaging patients with urgent needs.
• Check patients in and out accurately.

Skills

Bilingual language skills (English, Spanish, Cape Verdean Creole)

Customer service

Problem-solving skills

Organizational skills

Interpersonal skills

Education

High School Diploma

Tools

EPIC

Dentrix

Job description

Upham's Corner Health is seeking a Part-Time Call Center Representative to provide exceptional customer service. This role involves handling patient calls, scheduling appointments, and ensuring accurate data entry in systems such as EPIC.

The ideal candidate will have a High School Diploma and experience in a fast-paced environment. Bilingual skills in English and Spanish or Cape Verdean Creole are strongly preferred. This position supports a critical operational function within the health center.