Remote Bilingual Call Center Specialist

Community Health Center; Connecticut; Hybride; USD 26 000 - 37 000; Plein temps

Résumé du poste

Community Health Center, Inc. is seeking a Call Center Specialist to deliver consistent, high‑quality service to staff and patients. You will manage each call, schedule appointments, transmit messages to the clinical team, and address questions about medication refills with a focus on efficiency and confidentiality.

The role is full‑time with remote or hybrid options. Candidates must be bilingual (English/Spanish) and hold an Associate’s Degree with prior call center experience.

Qualifications

• Bilingual in English and Spanish required.
• Associate's degree required.
• Experience in a Call Center or busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.

Responsabilités

• Handle calls and take ownership to schedule appointments.
• Transmit messages to the clinical team electronically.
• Answer questions regarding medication refills and related requests.
• Maintain confidentiality and accurate data entry; ensure quality service.

Connaissances

Bilingual

Customer service

Verbal communication

Multi Task

Problem Solving

Formation

Associate's Degree

Description du poste

Community Health Center, Inc. is seeking a Call Center Specialist to deliver consistent, high‑quality service to staff and patients. You will manage each call, schedule appointments, transmit messages to the clinical team, and address questions about medication refills with a focus on efficiency and confidentiality.

The role is full‑time with remote or hybrid options. Candidates must be bilingual (English/Spanish) and hold an Associate’s Degree with prior call center experience.