Remote Patient Care Call Center Specialist

Upham's Corner Health Committee; United States; Remote; USD 24,796 - 34,440; Part time

Job summary

Upham's Corner Health Committee is looking for a part-time Call Center Representative Level 1 to provide exceptional customer service remotely. The role includes answering calls, scheduling appointments, and managing patient inquiries effectively.

The ideal candidate has a high school diploma and preferred bilingual skills in English and Spanish or Cape Verdean Creole. Candidates should possess excellent communication and problem-solving skills, and call center experience is a plus.

Qualifications

• High school diploma required.
• Experience in a call center or similar customer service role preferred.
• Ability to manage high-volume patient flow effectively.

Responsibilities

• Answer incoming calls and triage patients for appointment needs.
• Schedule and manage patient appointments.
• Provide excellent customer service in a high-paced environment.

Skills

Bilingual language skills (English, Spanish, Cape Verdean Creole)

Excellent customer service skills

Ability to multitask on two computer systems

Strong problem-solving skills

Effective communication skills

Education

High School Diploma

Tools

EPIC

Dentrix

Job description

Upham's Corner Health Committee is looking for a part-time Call Center Representative Level 1 to provide exceptional customer service remotely. The role includes answering calls, scheduling appointments, and managing patient inquiries effectively.

The ideal candidate has a high school diploma and preferred bilingual skills in English and Spanish or Cape Verdean Creole. Candidates should possess excellent communication and problem-solving skills, and call center experience is a plus.