Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Oakland (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is seeking a Call Center Representative in Oakland, SC. You'll be responsible for resolving customer issues, utilizing technology for account management, and recognizing sales opportunities.

The ideal candidate should possess excellent communication and organizational skills, be customer service-oriented, and have a high school diploma. Benefits include health coverage and exciting incentives.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Highly reliable with regular attendance.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize technology for account management.
• Recognize and apply sales opportunities.

Skills

Organizational skills

Communication skills

Typing ability

Microsoft Office Suite

Conflict resolution

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI is seeking a Call Center Representative in Oakland, SC. You'll be responsible for resolving customer issues, utilizing technology for account management, and recognizing sales opportunities.

The ideal candidate should possess excellent communication and organizational skills, be customer service-oriented, and have a high school diploma. Benefits include health coverage and exciting incentives.