Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Hampton (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in Hampton, Virginia, is looking for a Call Center Representative to engage with customers, understand their needs, and resolve issues effectively. Candidates should possess excellent organizational, written, and verbal communication skills, alongside the ability to multitask in a fast-paced environment.

This role offers a professional work environment and requires a high school diploma or equivalent. MCI promotes a diverse and inclusive workplace, ensuring equal opportunity employment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Aptitude for conflict resolution, and negotiation.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Problem solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI in Hampton, Virginia, is looking for a Call Center Representative to engage with customers, understand their needs, and resolve issues effectively. Candidates should possess excellent organizational, written, and verbal communication skills, alongside the ability to multitask in a fast-paced environment.

This role offers a professional work environment and requires a high school diploma or equivalent. MCI promotes a diverse and inclusive workplace, ensuring equal opportunity employment.