Remote Call Center Pro: Customer Care & Tech Support

The Sydney Call Centre; United States; Remote; USD 25,593 - 39,812; Full time

Benefits offered by this job

Paid time off

Health benefits

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress code

Team environment

Job summary

MCI seeks work-at-home representatives to handle customer service, technical support, and sales inquiries across the country. You will troubleshoot basic issues, add or remove products, and be part of a team focused on delivering top-tier customer experiences.

Candidates should be energetic, motivated, and ready to participate in training, with a focus on reliability, communication, and meeting performance goals.

Qualifications

• Must be 18 years of age or older and have a high school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute and basic MS Office knowledge.
• Reliable attendance and punctuality with strong problem-solving ability.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems to complete account management tasks.
• Identify sales opportunities and upgrade products/services.
• Explain products and processes clearly to customers.
• Escalate customer dissatisfaction appropriately.
• Aim for first call resolution through effective call handling.

Skills

18 years+

High school diploma

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office

Windows basics

Attendance reliability

Troubleshooting

Conflict resolution

Customer service oriented

Multi-tasking

Team orientation

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI seeks work-at-home representatives to handle customer service, technical support, and sales inquiries across the country. You will troubleshoot basic issues, add or remove products, and be part of a team focused on delivering top-tier customer experiences.

Candidates should be energetic, motivated, and ready to participate in training, with a focus on reliability, communication, and meeting performance goals.