Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Pensacola (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive medical, dental, and vision coverage

Incentives & Rewards

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative in Pensacola, Florida. The role involves listening to customers, resolving issues, and utilizing technology for account management. Candidates must be at least 18 years old with a high school diploma and excellent communication skills.

The position offers comprehensive health benefits for full-time employees after 60 days, along with paid time off, incentives, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Conflict resolution

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative in Pensacola, Florida. The role involves listening to customers, resolving issues, and utilizing technology for account management. Candidates must be at least 18 years old with a high school diploma and excellent communication skills.

The position offers comprehensive health benefits for full-time employees after 60 days, along with paid time off, incentives, and opportunities for career growth.