Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Norfolk (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is seeking a Call Center Representative in Norfolk, Virginia, to listen to customers, understand their needs, and resolve issues using technology. The role requires effective communication and organizational skills, with a focus on customer satisfaction.

Candidates must be at least 18 years old and possess a high school diploma. Benefits include health, retirement plans, and paid training, fostering a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Written and oral communication skills

Typing speed (20+ words a minute)

Basic knowledge of Microsoft Office Suite

Customer service orientation

Conflict resolution and negotiation

Ability to multi-task

Interpersonal skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative in Norfolk, Virginia, to listen to customers, understand their needs, and resolve issues using technology. The role requires effective communication and organizational skills, with a focus on customer satisfaction.

Candidates must be at least 18 years old and possess a high school diploma. Benefits include health, retirement plans, and paid training, fostering a supportive work environment.