Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Fort Lee (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative based in Fort Lee, New Jersey. In this role, you will listen to customers to understand their needs and resolve issues efficiently. Strong communication and problem-solving skills are essential.

The ideal candidate should have a high school diploma or equivalent and be customer service oriented. The position offers various benefits, including health insurance and paid time off, creating a rewarding work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Typing skills

Microsoft Office Suite knowledge

Conflict resolution

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Call Center Representative based in Fort Lee, New Jersey. In this role, you will listen to customers to understand their needs and resolve issues efficiently. Strong communication and problem-solving skills are essential.

The ideal candidate should have a high school diploma or equivalent and be customer service oriented. The position offers various benefits, including health insurance and paid time off, creating a rewarding work environment.