Remote Call Center Specialist

MCI; Crane (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, dental, and vision coverage

Retirement savings programs

Career growth opportunities

Paid training

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, resolve issues, and ensure a positive experience. Candidates should be 18+, possess a high school diploma, and have excellent communication skills.

This role involves using technology for account tasks, recognizing sales opportunities, and ensuring first call resolution. MCI offers benefits including health coverage, paid time off, and career growth opportunities in a casual dress environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade products.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Written communication

Oral communication

Conflict resolution

Problem solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, resolve issues, and ensure a positive experience. Candidates should be 18+, possess a high school diploma, and have excellent communication skills.

This role involves using technology for account tasks, recognizing sales opportunities, and ensuring first call resolution. MCI offers benefits including health coverage, paid time off, and career growth opportunities in a casual dress environment.