Remote Inbound Sales Pro – Upsell & Delight Customers

MCI; Norfolk (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI is looking for an Inbound Sales Representative in Norfolk, Virginia. In this role, you will take inbound calls from customers and upsell existing products while providing excellent customer service.

The ideal candidate will possess strong organizational and communication skills, be customer service-oriented, and thrive in a fast-paced environment. The position offers comprehensive training and opportunities for career growth.

All applicants must complete a full application on the MCI careers page.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Utilize knowledge to accurately answer customer questions and sell products.
• Listen to customers, understand their needs, and resolve issues.
• Document and process customer orders accurately.
• Attend meetings and training to stay updated on program knowledge.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Problem-solving

Negotiation skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is looking for an Inbound Sales Representative in Norfolk, Virginia. In this role, you will take inbound calls from customers and upsell existing products while providing excellent customer service.

The ideal candidate will possess strong organizational and communication skills, be customer service-oriented, and thrive in a fast-paced environment. The position offers comprehensive training and opportunities for career growth.

All applicants must complete a full application on the MCI careers page.