Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Little Rock (AR); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun, Engaging Work Environment

Career Growth Opportunities

Job summary

MCI is seeking a Call Center Representative based in Little Rock, Arkansas. In this role, you will actively listen to customers, resolve issues, and utilize technology to manage accounts. The ideal candidate will possess strong communication skills and customer service orientation.

Join MCI and enjoy benefits such as health coverage, paid time off, and a fun, engaging work environment. Experience a workplace that values diversity and fosters career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Customer service oriented: empathetic, responsive, patient, and conscientious.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position the products and processes with customers.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ words per minute)

Basic knowledge of Microsoft Office Suite

Conflict resolution

Customer service orientation

Ability to multi-task

Interpersonal skills

Ability to thrive in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative based in Little Rock, Arkansas. In this role, you will actively listen to customers, resolve issues, and utilize technology to manage accounts. The ideal candidate will possess strong communication skills and customer service orientation.

Join MCI and enjoy benefits such as health coverage, paid time off, and a fun, engaging work environment. Experience a workplace that values diversity and fosters career growth opportunities.