Remote Customer Care & Sales Agent

MCI; California (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Paid Training

Job summary

MCI is seeking a Work-at-Home Contact Center Representative to support customer service and technical support tasks. This role involves interacting with hundreds of customers weekly to resolve issues and enhance their experience. The ideal candidate is enthusiastic, dedicated, and possesses excellent communication skills and a customer service orientation.

Responsibilities include account management and sales opportunities, ensuring first-call resolution. Applicants must be 18 or older and have a high school diploma. Full-time employees enjoy various benefits including health coverage and paid training.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position the products and processes with customers.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service oriented

Problem solving

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows operating system

Job description

MCI is seeking a Work-at-Home Contact Center Representative to support customer service and technical support tasks. This role involves interacting with hundreds of customers weekly to resolve issues and enhance their experience. The ideal candidate is enthusiastic, dedicated, and possesses excellent communication skills and a customer service orientation.

Responsibilities include account management and sales opportunities, ensuring first-call resolution. Applicants must be 18 or older and have a high school diploma. Full-time employees enjoy various benefits including health coverage and paid training.