KC Hybrid Call Center Manager: Growth & SLA

Knight Frank; Kansas City (MO); Hybrid; USD 83,000 - 120,000; Full time

Job summary

Knight Frank is seeking an outcome-focused Call Center Manager for the Kansas City, MO area. The role blends prioritization and SLA management into a growth engine, with a hybrid schedule and ownership rarely offered in the market.

You will lead initiatives to optimize lead generation and customer engagement, walk the territory, script webinars, and craft messaging for sales and marketing decision-makers while mentoring teammates and driving results.

Qualifications

• Comfortable presenting ideas to stakeholders at every level.
• The composure to deliver bad news early and clearly.
• Ability to teach what you know to someone greener.
• Working understanding of Prioritization and Organization.
• 8 years of learning when to trust the process and when to break it.
• Judgment to say no to good ideas at the wrong time.
• Fluency in Escalation Management.

Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Walk the Kansas City, MO territory and know it better than the map
• Script the webinar that fills the sales marketing top of funnel
• Write follow-ups that get answered, not the ones that get ignored
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Mine Initiative data for the deeply collaborative story that wins the room
• Line up the plainspoken sponsorships that put Knight Frank in front of buyers

Skills

Presentation skills

Stakeholder communication

Prioritization

Organization

Mentoring

Escalation management

Decision making

Job description

Knight Frank is seeking an outcome-focused Call Center Manager for the Kansas City, MO area. The role blends prioritization and SLA management into a growth engine, with a hybrid schedule and ownership rarely offered in the market.

You will lead initiatives to optimize lead generation and customer engagement, walk the territory, script webinars, and craft messaging for sales and marketing decision-makers while mentoring teammates and driving results.