Contact Center Lead: Drive Growth & Coaching Excellence

SmartFinancial; Las Vegas (NV); On-site; USD 52,000 - 83,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) plan with company match

Employee referral bonuses

Extensive paid product training

Job summary

A leading tech company in Las Vegas is seeking a Call Center Manager to oversee daily operations, manage a team, and ensure targets are met. Ideal candidates will have experience in team management and a strong customer service background. The role offers a salary range of $52,000-$83,000 along with comprehensive benefits and opportunities for career growth. Join us and help drive success in the insurance marketplace.

Qualifications

• 3+ years team management experience required.
• 5+ years Customer Service and/or Sales experience required.
• Prior experience in outbound telemarketing preferred.

Responsibilities

• Oversee daily activities of Call Center staff.
• Ensure production targets and revenue goals are met.
• Conduct quality-control audits and provide feedback.

Skills

Team management

Customer service

Effective communication

Multitasking

Detail-oriented

Education

Bachelor's Degree

Job description

A leading tech company in Las Vegas is seeking a Call Center Manager to oversee daily operations, manage a team, and ensure targets are met. Ideal candidates will have experience in team management and a strong customer service background. The role offers a salary range of $52,000-$83,000 along with comprehensive benefits and opportunities for career growth. Join us and help drive success in the insurance marketplace.