Call Center Manager: Growth & Omnichannel Leader

Strategic Consulting Partners; Tallahassee (FL); Hybrid; USD 77,000 - 121,000; Full time

Job summary

Strategic Consulting Partners in Florida seeks a Call Center Manager to own quotas and grow with a mentored team. The hybrid role offers a $77,000 - $121,000 salary and real ownership over work. You will drive discovery calls, lead negotiations, and ensure high-quality omnichannel support.

The position emphasizes hands-on leadership, customer-centric problem solving, and a path to grow alongside a results-driven team shipping measurable outcomes.

Qualifications

• 6+ years of experience with strong instincts and ability to handle pressure.
• Empathy that lands hard feedback and fosters trust.
• Hands-on experience with modern omnichannel support workflows and tooling.
• Tallahassee grounding or adaptability to plant roots quickly.
• Ability to manage tight deadlines in a Tallahassee, FL context.

Responsibilities

• Run discovery calls to uncover budget without directly asking for it.
• Grow brand awareness through negotiation and First Call Resolution initiatives.
• Support manager account executives with prospecting and follow-up strategy.
• Wire Omnichannel Support and Negotiation together so marketing hands sales clean leads.
• Turn churned logos into win-back targets with a plan.
• Turn a $77,000 - $121,000 budget into measurable data-driven growth.

Skills

Verbal communication

Omnichannel support

Negotiation

Mentoring

Leadership

Job description

Strategic Consulting Partners in Florida seeks a Call Center Manager to own quotas and grow with a mentored team. The hybrid role offers a $77,000 - $121,000 salary and real ownership over work. You will drive discovery calls, lead negotiations, and ensure high-quality omnichannel support.

The position emphasizes hands-on leadership, customer-centric problem solving, and a path to grow alongside a results-driven team shipping measurable outcomes.