Remote Call Center Customer Support Pro

MCI; Mississippi; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Remote Call Center Customer Service Representative to deliver exceptional support from a home office. This role emphasizes empathy, problem solving, and efficient handling of inquiries across phone, email, and chat channels.

You will help customers with products, policies, and services while maintaining accurate records and complying with standards. The ideal candidate will have prior call center or customer service experience, strong interpersonal skills, and the ability to

Qualifications

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Skills

Customer service

Call center

Interpersonal skills

Problem solving

Time management

Multi-software

Home office

Flexible shifts

Education

HS Diploma/GED

Job description

MCI is seeking a Remote Call Center Customer Service Representative to deliver exceptional support from a home office. This role emphasizes empathy, problem solving, and efficient handling of inquiries across phone, email, and chat channels.

You will help customers with products, policies, and services while maintaining accurate records and complying with standards. The ideal candidate will have prior call center or customer service experience, strong interpersonal skills, and the ability to