Remote Call Center Customer Support Specialist

MCI; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring a Remote Call Center Customer Service Representative to support clients from home. The ideal candidate will handle inquiries, resolve complaints, and maintain detailed records. Successful applicants will have strong problem-solving skills and previous experience in customer service. This position offers a supportive, team-oriented environment along with numerous benefits such as paid time off, health coverage, and opportunities for career growth.

This is a great opportunity for individuals who thrive in a customer-focused role and enjoy working from home while managing flexible shifts.

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints.
• Maintain detailed records of customer interactions.

Skills

Problem-solving skills

Interpersonal skills

Multitasking

Education

High school Diploma or GED

Job description

MCI is hiring a Remote Call Center Customer Service Representative to support clients from home. The ideal candidate will handle inquiries, resolve complaints, and maintain detailed records. Successful applicants will have strong problem-solving skills and previous experience in customer service. This position offers a supportive, team-oriented environment along with numerous benefits such as paid time off, health coverage, and opportunities for career growth.

This is a great opportunity for individuals who thrive in a customer-focused role and enjoy working from home while managing flexible shifts.