Remote Call Center Analyst: Data, Compliance & Reporting

TechOp Solutions International; Fort Lauderdale (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Qualifications

• 3+ years experience in a call center.
• Associates Degree preferred; high school diploma or equivalent required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs.
• Work independently with minimal supervision.
• Proficiency in Microsoft 365, especially Word for reports.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record call details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Communication skills

Multitasking

Data entry

Confidentiality

Microsoft 365 Word

CRMs

Telephony systems

Education

Associates Degree (Preferred)

High school diploma or equivalent

Tools

CRMs

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.