Remote Call Center Representative

TechOp Solutions International; Fort Lauderdale (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to deliver exceptional service in a high-volume environment. You will review, analyze, and document sensitive information with accuracy and confidentiality, supporting operations and compliance.

Ideal candidates have 3+ years in a call center, an Associates degree or equivalent, strong written and verbal communication, and proficiency with telephony systems and CRMs.

Qualifications

• Minimum education: Associate degree or high school diploma.
• Demonstrated ability to handle sensitive information and confidentiality.
• Experience in a fast-paced, high-volume call center environment.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record all call details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Additional duties as assigned.

Skills

Communication

Analytical skills

Detail oriented

Multitasking

CRM experience

Microsoft 365

Telephony systems

Education

Associates Degree or HS Diploma

Tools

CRMs

Microsoft Word

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all call details in accordance with procedures

• Conduct database and open-source research

• Route and escalat e calls appropriately

• Other duties, as assigned

• 3+ years experience in a call center

• Associates Degree(Preferred) high school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Experience in handling sensitive information

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.