Call Center Analyst: Detail-Driven & Compliance Focus

TechOp Solutions International; Fort Lauderdale (FL); À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

TechOp Solutions is seeking Call Center Representatives to deliver exceptional service in a high-volume environment. You will review, analyze, and document sensitive information with accuracy and confidentiality, supporting operations and compliance.

Ideal candidates have 3+ years in a call center, an Associates degree or equivalent, strong written and verbal communication, and proficiency with telephony systems and CRMs.

Qualifications

• Minimum education: Associate degree or high school diploma.
• Demonstrated ability to handle sensitive information and confidentiality.
• Experience in a fast-paced, high-volume call center environment.

Responsabilités

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record all call details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Additional duties as assigned.

Connaissances

Communication

Analytical skills

Detail oriented

Multitasking

CRM experience

Microsoft 365

Telephony systems

Formation

Associates Degree or HS Diploma

Outils

CRMs

Microsoft Word

Telephony systems

Description du poste

TechOp Solutions is seeking Call Center Representatives to deliver exceptional service in a high-volume environment. You will review, analyze, and document sensitive information with accuracy and confidentiality, supporting operations and compliance.

Ideal candidates have 3+ years in a call center, an Associates degree or equivalent, strong written and verbal communication, and proficiency with telephony systems and CRMs.