Remote Call Center Analyst: Data & Compliance

TechOp Solutions International; Orem (UT); Remote; USD 22,000 - 30,000; Full time

Job summary

TechOp Solutions International in Utah is seeking Call Center Representatives with exceptional communication and analytical skills to support our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but candidates must reside within Orem, UT, and be able to work independently with minimal supervision.

Qualifications

• Minimum 3+ years experience in a call center.
• Associates Degree preferred; high school diploma or equivalent required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems and CRMs.
• Experience handling sensitive information.
• Work independently with minimal supervision.
• Microsoft 365 proficiency, especially Word, for professional reports.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking skills and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Communication skills

Analytical thinking

Critical thinking

Multitasking

Adaptability

Written and verbal communication

Education

Associates Degree Preferred

High School Diploma or Equivalent

Tools

Telephony systems

CRM software

Microsoft 365 (Word)

Job description

TechOp Solutions International in Utah is seeking Call Center Representatives with exceptional communication and analytical skills to support our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but candidates must reside within Orem, UT, and be able to work independently with minimal supervision.