Remote Call Center Analyst – Pompano Beach Area

Talentify; Pompano Beach (FL); Remote; USD 17,000 - 25,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Qualifications

• 3+ years experience in a call center.
• Associates Degree (Preferred ), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalade calls appropriately
• Other duties, as assigned

Skills

Call center experience

Communication skills

Data entry

Research

Education

Associate degree

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.