Remote Call Center Representative

Talentify; Orem (UT); Remote; USD 25,000 - 33,000; Full time

Job summary

TechOp Solutions is actively seeking Call Center Representatives to join our team in Utah. The role demands exceptional communication, strong analytical abilities, and a commitment to service excellence. You will review, analyze, and document sensitive information with strict accuracy and confidentiality in a fast-paced environment.

Remote position, but candidates must reside within Orem, UT. You will support operations by handling calls, preparing reports, and navigating multiple systems while

Qualifications

• 3+ years experience in a call center.
• Associates Degree preferred; high school diploma or equivalent required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Multitasking

Written and verbal communication

Data entry

Telephony systems

CRM software

Microsoft 365

Decision making

Attention to detail

Education

Associates Degree

High school diploma or equivalent

Tools

CRM software

Telephony systems

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but Candidate must reside within Orem, UT

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associates Degree (Preferred ), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Experience in handling sensitive information