Remote Call Center Agent - Benefits & HR Support

Computer Task; United States; Remote; USD 26,000 - 36,000; Full time

Job summary

CTG is seeking a Call Center Agent - Employee Service Associate for our client in California. This remote 7-month role supports benefits, HR, and payroll inquiries with a focus on first-call resolution and customer satisfaction.

The position requires strong communication, experience in a fast-paced call center, and comfort with remote work. Knowledge of Salesforce/HR systems and proficiency in Microsoft Office are highly valued.

Qualifications

• Experience delivering exceptional customer service and meeting quality targets.
• Proven ability to solve customer issues with a professional, courteous approach.
• Familiarity with benefits, HR and payroll topics is highly preferred.
• Strong written and verbal communication, including scripts and knowledge bases.

Responsibilities

• Handle and resolve customer questions related to Benefits, HR, and Payroll.
• Manage inbound calls with respect and professional courtesy.
• Troubleshoot issues using knowledge bases and provide solutions or alternatives.
• Maintain records in the call center database and meet team targets.

Skills

Customer service

Communication

Remote work

Call center

Microsoft Office

Salesforce

Talk Desk

ServiceNow

HR/Payroll knowledge

Open Enrollment

Education

High School Diploma

Tools

Salesforce

Peoplesoft

HCM

Talk Desk

ServiceNow

OneNote

Excel

Job description

CTG is seeking a Call Center Agent - Employee Service Associate for our client in California. This remote 7-month role supports benefits, HR, and payroll inquiries with a focus on first-call resolution and customer satisfaction.

The position requires strong communication, experience in a fast-paced call center, and comfort with remote work. Knowledge of Salesforce/HR systems and proficiency in Microsoft Office are highly valued.