Remote CAD Library Specialist — Client Success

INNERGY; Kansas; Remote; USD 90,000 - 120,000; Full time

Job summary

INNERGY is seeking a Library Engineer to partner with clients using Microvellum Toolbox and INNERGY Engineering to configure, build, validate, and maintain engineering libraries that drive design-to-manufacturing workflows.

You’ll coach clients, tailor solutions to their skill level, train teams, and ensure libraries stay accurate and production-ready while feeding feedback to product and content teams.

Qualifications

• Experience in a similar role, ideally in CAD/CAM, engineering software, or architectural millwork.
• Hands-on time with Microvellum Toolbox, INNERGY Engineering, or another AutoCAD-based design-to-manufacturing tool.
• A solid grasp of engineering libraries: how to configure, validate, and maintain them.
• The ability to explain technical ideas clearly to anyone, from power users to clients who are still getting comfortable with software.
• Experience training and supporting clients both in person and remotely.
• Strong organization and time management. You can run several client engagements at once without losing track of any of them.
• Patience and empathy with clients, plus a habit of measuring your success by their results.

Responsibilities

• Work closely with clients. Hold regular check-ins to review progress and roadblocks in Toolbox and INNERGY Engineering.
• Build and validate libraries. Help clients create and validate product data, machining rules, and design standards.
• Train and support. Give one‑on‑one guidance on using Toolbox and Engineering libraries well.
• Meet clients where they are. Adjust your approach for clients at every technical skill level, and give extra support where it’s needed so they adopt Toolbox and Engineering workflows successfully.
• Keep communication clear. Stay in steady contact with clients through onboarding and validation. Document progress, issues, and fixes so the wider support team always has the full picture.
• Solve problems. Find and fix issues with library setup, configuration, and use. Work with clients on practical solutions that make their engineering workflows more accurate and efficient.
• Make the product better. Pass client feedback and recurring issues to the development and content teams so library management, and the client experience, keep improving.

Skills

CAD/CAM

Engineering software

Client training

Tools

Microvellum Toolbox

INNERGY Engineering

AutoCAD-based tools

Job description

INNERGY is seeking a Library Engineer to partner with clients using Microvellum Toolbox and INNERGY Engineering to configure, build, validate, and maintain engineering libraries that drive design-to-manufacturing workflows.

You’ll coach clients, tailor solutions to their skill level, train teams, and ensure libraries stay accurate and production-ready while feeding feedback to product and content teams.