Remote CA Workers' Comp Case Manager - Bilingual

HireHawk Inc.; United States; Remote; USD 20,000 - 22,000; Full time

Job summary

HireHawk Inc. is seeking a proactive claims and case management professional for a California Workers’ Compensation practice.

Remote role coordinating medical treatment, communicating with injured workers in English and Spanish, and guiding cases from intake to resolution within an established administrative framework. You will own day-to-day case progression, ensure timely follow-ups, prepare and organize documents, and escalate complex legal questions to attorneys.

Qualifications

• Hands-on U.S. personal injury case management beyond filings.
• Experience with California workers' compensation procedures.
• Knowledge of medical treatment coordination and treatment authorization.
• Strong English communication with injured workers.
• Available to work during Pacific Time business hours.

Responsibilities

• Keep California workers’ compensation cases progressing through independent day-to-day management, timely follow-ups, and clear next steps.
• Give injured workers regular case updates in English and Spanish, answer routine questions, and provide empathetic but persistent follow-up on treatment participation.
• Keep medical care on track by coordinating appointments, treatment plans, referrals, and follow-ups with healthcare providers.
• Identify and address treatment delays by monitoring authorization requests, utilization reviews, and outstanding responses, escalating unresolved barriers to attorneys.
• Move outstanding claim matters toward resolution through consistent communication with insurance adjusters, claims administrators, medical providers, and attorneys.
• Prepare, review, and organize claim forms, medical reports, and supporting records so case documentation is complete and accessible.
• Keep deadlines, hearings, and required filings visible and on track in accordance with California workers’ compensation procedures.
• Help attorneys prepare cases by gathering documentation, identifying missing records or unresolved issues, and coordinating necessary follow-ups.
• Maintain accurate case information in the firm’s cloud-based system, including communications, treatment status, deadlines, and outstanding actions.
• Coordinate with the administrative support team on filings and back-office work while retaining ownership of client communication and case progression.

Skills

US personal injury case management

Workers’ compensation case management

Medical treatment coordination

English communication

Pacific Time availability

Tools

Cloud-based case management software

Job description

HireHawk Inc. is seeking a proactive claims and case management professional for a California Workers’ Compensation practice.

Remote role coordinating medical treatment, communicating with injured workers in English and Spanish, and guiding cases from intake to resolution within an established administrative framework. You will own day-to-day case progression, ensure timely follow-ups, prepare and organize documents, and escalate complex legal questions to attorneys.