Bilingual Personal Injury Case Manager (Pre-Litigation)

HireHawk Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

HireHawk Inc. is seeking an experienced Case Manager to manage a California personal injury pre-litigation caseload. You will communicate with English- and Spanish-speaking clients, coordinate medical treatment, and track deadlines within attorney-approved protocols.

The role requires understanding of U.S. PI fundamentals, independent work, and the ability to escalate to attorneys when needed. Schedule is Monday–Friday, 9:00 a.m.–5:00 p.m. PST.

Qualifications

• Must manage U.S. personal injury pre-litigation caseload independently with minimal supervision.
• Strong knowledge of California PI claims, including liability and settlement processes.
• Fluent Spanish and proficient English for client communication.
• Experience coordinating medical treatment and reviewing records to identify gaps.
• Experience communicating with insurers and handling policy information.
• Familiarity with lien tracking, demand workflows, and pre-litigation settlement coordination.
• Solid organization and documentation skills with cloud-based case management systems.

Responsibilities

• Prioritize steps to progress pre-litigation cases toward resolution and close follow-ups.
• Inform English- and Spanish-speaking clients about treatment and case status with clear communication.
• Coordinate with medical providers to ensure appointments and care are followed.
• Review medical records and track treatment progress; identify gaps delaying case prep.
• Obtain claim updates from insurers and document coverage, limits, and UM/UIM details.
• Escalate complex legal or medical decisions to supervising attorneys as needed.
• Flag liability concerns or settlement obstacles and seek attorney input.
• Maintain accurate case files in Maris Case so status and next steps are easy to track.
• Collaborate with attorneys and support staff to keep lien tracking and settlement workflows on track.

Skills

Bilingual Spanish-English

California PI knowledge

Communication skills

Organization

Deadline management

Tools

Maris Case

Job description

HireHawk Inc. is seeking an experienced Case Manager to manage a California personal injury pre-litigation caseload. You will communicate with English- and Spanish-speaking clients, coordinate medical treatment, and track deadlines within attorney-approved protocols.

The role requires understanding of U.S. PI fundamentals, independent work, and the ability to escalate to attorneys when needed. Schedule is Monday–Friday, 9:00 a.m.–5:00 p.m. PST.