Remote Business Analyst Consultant — Tech & OCM Liaison

RXinsider LTD.

Eden Prairie (MN)

Remote

USD 92,000 - 164,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

UnitedHealth Group is seeking a Business Analyst to open/triage issues related to operations command center (OCM) and coordinate with partners, IT, and stakeholders in a rapid, service-focused environment. You will act as the liaison for users and IT, update tickets in ServiceNow, and become a domain SME for OCM across multiple command centers.

The role requires strong requirements gathering, Agile delivery experience, and collaboration with technology partners.

Qualifications

3+ years of business analysis experience documenting capabilities, features, and stories.
3+ years of experience facilitating requirements gathering with stakeholders.
2+ years of experience using Agile business or technology methods for project delivery.
Experience working with technology partners.

Responsibilities

Open/triage and track issues related to OCM.
Work with business partners, CM's (Capability Mangers) IT to drive to resolution and/or enhancement.
Identify trending or critical issues and escalating to key partners as needed.
Work within Service Now to update tickets.
Respond to users within a timely manner to understand question or possible issue and provide coaching needed.
Act as a liaison for users and IT.
Become a SME in OCM.
Perform complex conceptual analyses of command center issues.
Possibility of coverage within the following Command centers for UM ICM, PA, BH, TOC and many more to come.