Remote Building Supplies Customer Support Specialist

KEEN, Inc.; Carson City (NV); Remote; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences across phone, email and chat.

The role focuses on assisting fans with product questions, orders, returns and warranties while promoting KEEN’s brand values. Based remotely in the United States, the position offers an hourly base salary of $20.05 and opportunities to enhance customer satisfaction and drive revenue through informed recommendations.

Qualifikationen

• High School Diploma or GED.
• Customer service experience; internet call center preferred.
• Ability to work independently with minimal supervision.
• Ability to manage workload, time, and organize responsibilities.
• Advanced verbal and written communication skills.
• Flexible hours; may exceed 40 hours to meet business needs.
• Empathy for complex fan situations.
• Team player with positive relationships.
• Excellent problem-solving skills.
• Detail oriented.
• Positive attitude.
• Able to handle feedback.
• Equivalent experience/education may substitute on a year-for-year basis.

Aufgaben

• Respond to inbound customer communications by phone, live chat, and email in a fast-paced environment.
• Answer product questions from fans and provide solutions.
• Assist fans with internet orders, returns, exchanges, and warranty claims.
• Provide product/technical information to aid purchasing and reduce returns.
• Leverage knowledge to create revenue opportunities for the brand.
• Suggest improvements to internal processes to enhance fan experiences.
• Act as a brand champion.

Kenntnisse

Customer service

Communication skills

Ausbildung

High School Diploma or GED

Jobbeschreibung

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences across phone, email and chat.

The role focuses on assisting fans with product questions, orders, returns and warranties while promoting KEEN’s brand values. Based remotely in the United States, the position offers an hourly base salary of $20.05 and opportunities to enhance customer satisfaction and drive revenue through informed recommendations.