Remote Building Supplies Customer Care Specialist

KEEN, Inc.; Clayton (NC); Remote; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle inquiries, guide purchases, manage returns, and provide product information to help fans decide confidently.

This remote, full-time role emphasizes empathy, problem solving, and brand advocacy across multiple channels. The position requires a high school diploma, strong communication skills, and the ability to work independently with flexible hours.

Qualifikationen

• High School Diploma or GED.
• Previous customer service experience preferred.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Flexibility in working hours to meet business needs.

Aufgaben

• Responds to inbound communications by phone, live chat, and email in a fast-paced environment.
• Answers product questions and provides solutions based on customer needs.
• Assists fans with internet orders, returns, exchanges, and warranty claims.
• Provides technical/product information to aid purchasing decisions.
• Acts as a brand champion and identifies opportunities to improve processes.

Kenntnisse

Customer service

Communication

Problem solving

Detail oriented

Independent worker

Flexible hours

Ausbildung

HS Diploma or GED

Jobbeschreibung

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle inquiries, guide purchases, manage returns, and provide product information to help fans decide confidently.

This remote, full-time role emphasizes empathy, problem solving, and brand advocacy across multiple channels. The position requires a high school diploma, strong communication skills, and the ability to work independently with flexible hours.