Remote Building Supplies Customer Care Pro

KEEN, Inc.; Nevada; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will respond to inbound communications, answer product questions, assist fans with orders, returns, exchanges, and warranty claims, and leverage product knowledge to drive revenue.

This remote role requires a high school diploma, strong communication, ability to work independently, manage workload, and flexible hours, with base pay of $20.05 per hour plus benefits.

Qualifications

• High School Diploma or GED required.
• Experience in customer service and internet call center preferred.
• Must work independently with strong time management.
• Advanced verbal and written communication skills.
• Flexible hours; remote role, may exceed 40 hours.

Responsibilities

• Respond to inbound customer communications by phone, live chat, and email politely and efficiently.
• Answer product questions and provide solutions based on individual needs.
• Assist fans with submitting internet orders, returns, exchanges, and warranty claims.
• Provide technical and product information to help fans make informed purchases and reduce returns.
• Leverage product knowledge to create revenue opportunities and act as a brand champion.

Skills

Customer service

Communication skills

Empathy

Time management

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will respond to inbound communications, answer product questions, assist fans with orders, returns, exchanges, and warranty claims, and leverage product knowledge to drive revenue.

This remote role requires a high school diploma, strong communication, ability to work independently, manage workload, and flexible hours, with base pay of $20.05 per hour plus benefits.