Remote Building Supplies Customer Experience Rep

KEEN, Inc.; North Carolina; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience remotely across phone, email, and chat. You will respond to inquiries, answer questions, and help fans place orders, handle returns and warranties, while providing product information to aid purchasing decisions.

The role emphasizes empathy, independence, and strong communication. You will contribute to revenue opportunities, act as a brand ambassador, and collaborate with the team in a fast-paced

Qualifications

• High School Diploma or GED.
• Customer service experience preferred.
• Must work independently with little supervision.
• Ability to manage workload and organize responsibilities.
• Strong verbal and written communication skills.
• Flexible hours; position may exceed 40 hours to meet business needs.
• Empathy in handling complex fan situations.
• Team player with positive relationships.
• Strong problem-solving skills.
• Detail oriented.
• Positive attitude.
• Equivalent combinations of experience/education may apply.

Responsibilities

• Respond to inbound customer communications by phone, live chat, and email.
• Answer product questions from fans and provide solutions based on needs.
• Assist fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provide technical/product information to aid purchasing decisions.
• Leverage knowledge to create revenue opportunities for the brand.
• Suggest improvements to internal processes for better fan experiences.
• Act as a brand champion.

Skills

Customer service

Verbal communication

Written communication

Time management

Empathy

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience remotely across phone, email, and chat. You will respond to inquiries, answer questions, and help fans place orders, handle returns and warranties, while providing product information to aid purchasing decisions.

The role emphasizes empathy, independence, and strong communication. You will contribute to revenue opportunities, act as a brand ambassador, and collaborate with the team in a fast-paced