Remote Building Supplies Customer Advocate

KEEN, Inc.; Central City (KY); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver outstanding support via phone, chat, and email. You will respond quickly in a fast-paced environment and assist fans with orders, returns, exchanges, and warranty claims.

You will use product and technical knowledge to inform purchases, create revenue opportunities, and champion the brand. The role demands empathy, strong communication, independence, and flexibility in hours, including periods exceeding 40 hours

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred, internet call center a plus.
• Strong verbal and written communication skills.
• Ability to work independently and manage workload.
• Flexibility to work hours, including over 40 hours when needed.
• Detail oriented with a positive attitude and problem-solving skills.
• Able to respond to complex fan situations with empathy.

Responsibilities

• Respond to inbound customer inquiries via phone, chat, and email in a fast-paced environment.
• Answer product questions and provide solutions based on customer needs.
• Assist fans with orders, returns, exchanges, and warranty claims.
• Provide technical/product information to support informed purchases.
• Identify revenue opportunities and suggest process improvements.
• Act as a brand champion and maintain positive relationships.

Skills

Customer service

Communication

Empathy

Time management

Independence

Team player

Education

High School Diploma or GED

Job description

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver outstanding support via phone, chat, and email. You will respond quickly in a fast-paced environment and assist fans with orders, returns, exchanges, and warranty claims.

You will use product and technical knowledge to inform purchases, create revenue opportunities, and champion the brand. The role demands empathy, strong communication, independence, and flexibility in hours, including periods exceeding 40 hours