Internal Broker Support Specialist – Growth & Service

206 Centerstone Ins & Fin Svc; Melville (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with company match

Paid time off

Job summary

CRC Benefits, a leading benefits services provider, is seeking an Internal Broker Support Specialist to assist brokers and clients with information, document handling and inquiries. The role involves filing, data entry, and maintaining accurate records in a fast-paced office environment, up to 5 days a week, with occasional long hours and 4th quarter flexibility.

Qualifications include a high school diploma, 2 years in a call center/customer service in healthcare/insurance, HIPAA knowledge, and

Qualifications

• High School diploma or equivalent required.
• 2+ years in Call Center/Customer Service in healthcare/insurance.
• Knowledge of HIPAA laws and guidelines.
• Strong Excel/Word/Outlook skills and data-entry accuracy.
• Ability to read and interpret EOB and contracts.
• Excellent communication and confidentiality.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide quality information and solutions to brokers and clients.
• Prepare files and maintain records in required formats.
• Input data into tracking systems and verify information.
• Respond to client requests by phone or email.
• Meet service level goals and escalate issues when needed.
• Support enrolment, ID card status, and commission inquiries.
• Stay updated on company policies and promotions.
• Attend regular team meetings and contribute ideas.

Skills

Call center experience

HIPAA knowledge

Microsoft Excel

Microsoft Word

Communication skills

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

CRC Benefits, a leading benefits services provider, is seeking an Internal Broker Support Specialist to assist brokers and clients with information, document handling and inquiries. The role involves filing, data entry, and maintaining accurate records in a fast-paced office environment, up to 5 days a week, with occasional long hours and 4th quarter flexibility.

Qualifications include a high school diploma, 2 years in a call center/customer service in healthcare/insurance, HIPAA knowledge, and