Remote Client & Broker Relations Specialist

CareFirst, Inc.; Baltimore (MD); Remote; USD 43,000 - 79,000; Full time

Job summary

CareFirst, Inc. in Baltimore, MD is seeking a detail-oriented professional to support licensed insurance brokers and agents in ACA sales servicing.

The role emphasizes onboarding, enrollment, licensing, commissions, and timely issue resolution using established procedures and internal systems. You will document inquiries, assist with reporting, prepare materials for client meetings, and coordinate scheduling and follow-up to ensure smooth onboarding, renewals, and ongoing support for brokers and

Qualifications

• High School Diploma or GED required.
• 3 years experience in sales, sales support, implementation, benefit administration or customer service.

Responsibilities

• Respond to routine broker onboarding, licensing, enrollment, billing, commissions and related inquiries, escalating complex issues as needed.
• Document and track client/broker issues, enrollment activity, licensing, and compliance data; support reporting and data maintenance.
• Prepare sales, marketing, and educational materials; coordinate meetings and help manage call center inquiries.

Skills

Communication skills

Problem solving

Organizational skills

Self-motivation

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CareFirst, Inc. in Baltimore, MD is seeking a detail-oriented professional to support licensed insurance brokers and agents in ACA sales servicing.

The role emphasizes onboarding, enrollment, licensing, commissions, and timely issue resolution using established procedures and internal systems. You will document inquiries, assist with reporting, prepare materials for client meetings, and coordinate scheduling and follow-up to ensure smooth onboarding, renewals, and ongoing support for brokers and