Temporary Internal Broker Support Specialist

CRC Group; Melville (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Paid holidays

Job summary

CRC Benefits, the in-house benefits division of CRC Group in Melville, NY, is hiring an Internal Broker Support Specialist (Temporary). You will handle broker and client inquiries, process enrollment data, and maintain records in a fast-paced office setting.

The role requires 2+ years in healthcare/insurance customer service and solid knowledge of HIPAA, with strong Excel/Word skills. Responsibilities include data entry, document retrieval, and ensuring service goals are met, while occasionally

Qualifications

• Two years of Call Center/Customer Service experience in healthcare/insurance.
• Read, comprehend and interpret EOBs.
• Knowledge of HIPAA rules and guidelines.

Responsibilities

• Provide information and solutions to brokers and clients (in-house and remote).
• Prepare and maintain physical or electronic records daily.
• Compile and verify information and input data into a tracking system.
• Provide customer service via phone or email to internal and external clients.
• Maintain service goals for phone and electronic channels.
• Escalate issues when needed and propose solutions.
• Assist brokers and clients with enrollment, ID card status, effective dates and commissions.
• Stay up-to-date on company policies and promotions.
• Participate in regular meetings and contribute to team success.
• Make outbound calls to monitor client satisfaction.
• Occasional long hours and fourth quarter schedule flexibility.
• Complete additional duties as assigned by manager.

Skills

Call Center Experience

Customer Service

HIPAA Knowledge

Attention to Detail

Communication Skills

EOB Interpretation

multitask

Education

High School diploma or equivalent

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Outlook/Exchange

Job description

CRC Benefits, the in-house benefits division of CRC Group in Melville, NY, is hiring an Internal Broker Support Specialist (Temporary). You will handle broker and client inquiries, process enrollment data, and maintain records in a fast-paced office setting.

The role requires 2+ years in healthcare/insurance customer service and solid knowledge of HIPAA, with strong Excel/Word skills. Responsibilities include data entry, document retrieval, and ensuring service goals are met, while occasionally