Remote Branch Operations Lead – Commercial Insurance

Insurance Office Of America, Inc.; Lafayette (LA); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career**

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch. This senior role oversees day-to-day operations, ensures process compliance, and strengthens client service while managing an assigned book of business.

The ideal candidate has 10+ years in insurance brokerage or related client-management roles, active licensing, and strong analytical, communication, and leadership skills.

Qualifications

• 10+ years in insurance brokerage or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and coach.
• Ensure compliance with HR policies and processes.
• Support recruitment, onboarding and performance reviews.
• Manage an assigned book of business and renewals.

Skills

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch. This senior role oversees day-to-day operations, ensures process compliance, and strengthens client service while managing an assigned book of business.

The ideal candidate has 10+ years in insurance brokerage or related client-management roles, active licensing, and strong analytical, communication, and leadership skills.