Remote Branch Coordinator: Patient Care & Logistics

Apria-Healthcare; Tallahassee (FL); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Teammate Assistance Program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in Tallahassee, FL, is seeking a Branch Coordinator to join our care team. You will be the first point of contact for patients and caregivers, handling inbound calls and coordinating timely equipment delivery while navigating insurance guidelines.

The role requires a high school diploma, at least one year in related work, and strong communication. We offer a stable schedule, growth opportunities, and a supportive leadership team.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• Experience using multi-line phone systems.

Responsibilities

• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Coordinate timely equipment delivery in partnership with the branch team.
• Collect required documentation, secure health plan authorizations, and ensure insurance guidelines compliance.
• Review patient accounts to maximize health plan benefits and access to equipment and care.
• Follow up with patients to confirm satisfaction and address outstanding needs.
• Test equipment functionality to ensure readiness.

Skills

Customer service

Communication

Time management

Computer skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Accendra Health in Tallahassee, FL, is seeking a Branch Coordinator to join our care team. You will be the first point of contact for patients and caregivers, handling inbound calls and coordinating timely equipment delivery while navigating insurance guidelines.

The role requires a high school diploma, at least one year in related work, and strong communication. We offer a stable schedule, growth opportunities, and a supportive leadership team.