Remote BMC Remedy/Helix Developer - Gov IT Systems

General Dynamics Information Technology; United States; On-site; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology is seeking a BMC Remedy/Helix Developer to support mission-critical government projects from a remote location in the United States. The role requires 5+ years of software development and a Interim Secret-ready security posture, with strong experience in Helix/Remedy and ITSM workflows.

You will design, implement, and integrate Helix components, develop REST/Web services, and collaborate with cross-functional teams.

Qualifications

• 5+ years of software development experience.
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
• Experience with SAAS solutions or AWS Cloud environments.
• Experience with BMC Remedy version 23.x or higher.
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with Helix/Remedy application process flows.
• CompTIA Security+ CE certification {may obtain within 3 months from start date}.
• BS degree; additional years of experience may be considered in lieu of degree.

Responsibilities

• Provide accurate technical guidance on application and integration capability.
• Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.
• Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
• Develop Digital Workplace Service Offerings
• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow‑on change requests and jira stories to accommodate changes.
• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
• Multi-task on projects that include customer onboarding, ad‑hoc requests, sustainment support, and continual service improvement initiatives.
• Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out‑of‑the‑box solutions in order to minimize customization.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on‑call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.

Skills

Application Processing

BMC Helix

BMC Remedy

BMC Remedy ITSM

Developer Studio

Education

BS degree

Tools

JIRA

Job description

General Dynamics Information Technology is seeking a BMC Remedy/Helix Developer to support mission-critical government projects from a remote location in the United States. The role requires 5+ years of software development and a Interim Secret-ready security posture, with strong experience in Helix/Remedy and ITSM workflows.

You will design, implement, and integrate Helix components, develop REST/Web services, and collaborate with cross-functional teams.