BMC Remedy Helix Developer

The Brixton Group; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Brixton Group seeks a senior ITSM specialist with deep experience in BMC Helix ITSM, Remedy, and Innovation Suite to lead migrations and complex workflow developments. The role leverages extensive API integrations (REST/SOAP) and requires strong troubleshooting, stakeholder management, and leadership abilities.

Telecom familiarity would be a plus. Ideal candidate has a decade of Helix development, proven ability to drive ITSM process improvements, and a track record of delivering across

Qualifications

• 10 years of Helix development experience.
• Understanding of ITIL service management processes.
• Strong troubleshooting, stakeholder management, and leadership skills.

Skills

Helix ITSM

Innovation Suite

Remedy

Workflow development

Active Links

Filters

Escalations

APIs & Integrations

Tools

BMC Helix ITSM

Remedy

BMC Innovation Suite

API integrations

Job description

• Strong expertise in BMC Helix ITSM, Innovation Suite, and Remedy.
• Experience with BMC Helix migrations.
• Proficiency in workflow development (Active Links, Filters, Escalations).
• Knowledge of APIs and integrations (REST/SOAP).
• 10 years of Helix development experience.
• Understanding of ITIL service management processes.
• Strong troubleshooting, stakeholder management, and leadership skills.
• Prior Telecom experience would be a plus.